Refund policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at contact@elbowliquor.ca with details of the product and the defect. We will provide further instructions if you are entitled to a refund or exchange.

Upon receipt of the returned product, we will fully examine it and notify you via email within a reasonable period whether you are entitled to a refund or replacement due to the defect. If eligible, we will replace the product or refund the purchase price using the original method of payment.

Please note that there is an inherent risk in purchasing older wines. Despite proper storage, wines may still be defective. We regret that we cannot accept returns for wines more than five years old and costing over $100 unless the producer agrees to replace the wine.

Refunds do not include shipping and handling charges. All return shipping charges must be paid and insured by the purchaser, who is also responsible for any loss or damage during shipment. Restocking fee will be charged on all approved returns

For any questions regarding delivery and shipment of your order, please contact us at contact@elbowliquor.ca